On Windows:
Upgrading to Microsoft 365 if Office Products Already Exist (If Applicable)

First you will need to uninstall/remove old office products then you will be able to install the new office products.

Uninstall old Microsoft Office Products:

• Click on the windows Icon in the bottom left corner or the search icon on the taskbar
• Search for “add or remove programs” then select it to move to the next step
• Next you click into the “search this list” search bar and type in “Microsoft”
• Scroll through the options listed and select Microsoft Office then uninstall.
  • You may also have to uninstall Microsoft Project and Visio.
  • To do this you will stay in the same area and just scroll through looking for Project and Visio, uninstall these programs as well.
• Once all old Microsoft products are removed you can then move on to installing Microsoft 365.

Install Microsoft Office 365

• Go to your Catawba webmail at: https://outlook.office.com/mail/
• Once you have logged into webmail look in the top left corner for the icon that looks like 9 dots stacked in groups of three, should be next to the Outlook logo.
• Click onto the dots to get the apps menu open then select the link in the top right corner of that menu that reads “Office”
• On the next page that opens look for the “Install Office” button in the top right corner of the page
• Select this button and choose Office 365 from the drop down menu
  • You should now have the Microsoft 365 installer downloading
• Once the download finishes you can find it in your downloads folder in file explorer
• Run the install by double clicking the file or by right clicking and running as administrator.
• Leave all settings as default and allow for the install to run
• Once the installation is complete you should see a message saying the install was successful or is complete.
• Lastly just check to ensure all of the Microsoft apps you use open properly and do not give you any issues

On Mac:

Install Microsoft Office Applications:

• Go to the App Store on your Apple device.

• Search for Microsoft Office.

• Click "View" on Microsoft 365.

• You can select to install the entire bundle, or pick a specific application you want to download. 

  • You may have to sign in to the App Store with your iCloud Account before installing.

Signing In to your Office Applications:

• Open an Office application, they should be found in Launchpad or in the Applications folder inside Finder.
• In the top left corner, click "Sign In".
• Sign in with your Catawba credentials.
• Usually after signing into one Office application, the rest will be signed in automatically, but you may have to sign in on each one. 

Further assistance

If you continue to experience problems or make it through these steps and are still unsuccessful, please place a ticket to the helpdesk by emailing [email protected] and letting us know what you are needing assistance with.