You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Catawba IT will NEVER ask for your password. Additionally, NEVER give your password to anyone, ever.
announcement close button
Home > Email and Office 365 > Setting Up Out of Office Replies for a Shared Mailbox
Setting Up Out of Office Replies for a Shared Mailbox
print icon

Out-of-office replies are essential for maintaining effective communication when you or your team members are away from the office. If you are using a shared mailbox in Microsoft Outlook, it is crucial to configure out-of-office replies correctly to inform others about your absence and ensure timely responses. This article provides step-by-step instructions on how to set up out-of-office replies for a shared mailbox in Microsoft Outlook.



Step 1: Open Microsoft Outlook: Launch the Microsoft Outlook application on your computer. Ensure that you are logged in with the appropriate account that has access to the shared mailbox.


Step 2: Access the Shared Mailbox: In Outlook, click on the "File" tab located at the top left corner of the screen. From the menu that appears, select "Open & Export" and then choose "Other User's Folder."


Step 3: Enter the Shared Mailbox Details: In the "Open Other User's Folder" dialog box, enter the email address of the shared mailbox for which you want to set up out-of-office replies. Ensure that the "Folder type" is set to "Inbox" and click "OK."


Step 4: Open the Automatic Replies (Out of Office) Settings: Once the shared mailbox's inbox is displayed, click on the "File" tab again. Select "Automatic Replies (Out of Office)" from the list of options.


Step 5: Configure Out-of-Office Replies: In the Automatic Replies dialog box, select the "Send automatic replies" checkbox. Here, you have two options:

a) Inside My Organization: This option will send out-of-office replies to anyone within your organization, including those who have sent emails to the shared mailbox.

b) Outside My Organization: Choose this option if you want to send out-of-office replies to external senders who email the shared mailbox.


Step 6: Set the Duration and Customize Message: Specify the duration during which you want the out-of-office replies to be sent. You can either set a specific time frame or choose the "Only send during this time range" option and specify the start and end dates.

Customize the out-of-office message by entering your preferred text in the provided text box. You can include details such as the date of your return, an alternative contact person, or any other relevant information. Ensure that the message is clear and concise.


Step 7: Additional Options (Optional): If needed, you can explore additional options available in the Automatic Replies dialog box. For instance, you can set different messages for colleagues inside and outside your organization or configure rules to handle specific types of emails.


Step 8: Save and Enable Out-of-Office Replies: Once you have configured the desired settings, click the "OK" button to save your changes and enable the out-of-office replies for the shared mailbox.


Step 9: Verify Out-of-Office Replies: To ensure that the out-of-office replies are functioning correctly, send a test email to the shared mailbox from an external email account. Verify that you receive the automated out-of-office response.



Setting up out-of-office replies for a shared mailbox in Microsoft Outlook helps ensure that everyone contacting the mailbox is aware of your or your team's absence and receives the necessary information. By following the step-by-step instructions outlined in this article, you can easily configure out-of-office replies and customize them to meet your specific requirements.

0 out of 1 found this helpful

scroll to top icon