You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Catawba IT will NEVER ask for your password. Additionally, NEVER give your password to anyone, ever.
Home > Banner Support > Session Timeout Error in Banner Self-Service
Session Timeout Error in Banner Self-Service
print icon

A user may experience a timeout error when accessing Banner Self-Service (student schedules, financial aid, timesheets, leave reports, etc.).

Here are the steps to resolve the error:

  1. Clear the browser cache (history) before logging into my.catawba.edu
    1. Clearing the cache for ‘all time’ or the maximum number of days is recommended.
  2. Log into my.catawba.edu
  3. Click the menu link from the left navigation panel that you would like to access.

  1. If you see the timeout error message below, click OK.

  1. If you see this message, close the tab.

  1. Click the menu link from the left navigation panel again.
  2. Sign in with your Catawba username and password.

Feedback
0 out of 0 found this helpful

scroll to top icon